VIS Process Centers: Game-Changing Efficiency

Our acquisition of Wesco Integrated Supply brought their Process Center model of service to Vallen. Now, with our teams fully integrated, the Process Centers spearhead Vallen’s global procurement and buying operations, creating efficiency and streamlined processes across multiple locations. With over 150 personnel in five key processing centers worldwide—Uniondale, NY; Montreal, CA; Monterrey, MX; Warrington, UK; and Rzeszow, Poland—our dedicated teams process more than one million lines annually, with approximately 95% of transactions occurring through the PC framework.

Operational Efficiency and Support

Our process optimization includes handling functions such as Spot Buying, Replenishment, Rush Orders, and Warehouse Inventory. This centralization bolsters efficiency—enabling our buyers to process 2-4 times more than traditional onsite buyers—and enhances our service offerings. Our buyers are dedicated to procurement without distractions, allowing for quick decision-making and resolving discrepancies in Accounts Payable (AP) and Accounts Receivable (AR).

Key activities performed at our PCs include:

• Order Routing: Orders are electronically directed to sourcing teams and buyers, ensuring timely and effective operations.
• KPI Management: We monitor vital performance indicators by customer and site, focusing on On-Time Delivery, Turnaround Times, Aged Orders, and Line Processing efficiency.
• Sourcing Support: Our sourcing teams provide tactical strategies, including cost-saving initiatives, catalog cross-referencing, and supplier negotiation to enhance procurement.
• Implementation Assistance: New account setups, item planning, pre-sourcing, and logistics support are integral to our services, ensuring seamless integration into client operations.

Enhanced Customer Service

The Process Centers facilitate a smooth customer experience, from quoting and expediting to managing returns and ensuring contractual compliance through audits. With more than 40 diverse customers relying on our centralized model, we have established efficient processes that allow for rapid response and adaptability, especially during peak times or unforeseen circumstances.

ISO Certified Quality

To back our commitment to excellence, our largest PCs in Uniondale, NY, and Monterrey, MX, are ISO certified, affirming that we adhere to high-quality standards and practices in our operations. Our other process centers follow the same processes and procedures. Our structured approach to data management and quality audits guarantees that we maintain compliance and consistently deliver outstanding service.

Our VIS Process Centers underscore Vallen’s dedication to excellence in procurement. By centralizing operations, employing experienced buyers, and harnessing technology to streamline processes, we increase our operational efficiency and our ability to serve customers effectively. Our model fosters collaboration among teams and ensures that we meet the evolving needs of our clients with speed and accuracy. Vallen is well-positioned to continue leading in the procurement landscape through this strategic approach.